FAQ

 

Is there a contract?

There's no contract, cancel at anytime and your plan will cease at the end of the month.

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How long does it take to activate my SIM?

Activating a new number typically takes between 5 and 30 minutes.

 

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Can I use my own number?

Yes, it's very easy to bring your number, simply provide your account details from your current service provider when you activate your SIM. Note: Porting your number typically takes between 15 minutes - 4 hours, subject to accurate porting information provided.

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How long does it take to receive my SIM?

We send your sim card via Australia Post on the day or the next working day of your order. According to Australia Post, it normally takes 2-7 working days depending on your area. Express Post can be arranged upon request for an extra charge of $8.35

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What happens when I run out of data?

Excess data is only $5 per GB block. e.g. If your excess data is 50 MB (0.05GB), it will cost an extra $5.

To avoid excess usage, try to connect to WiFi wherever it is available and check your usage at www.etel.com.au/account regularly.

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Can I make international calls?

Yes, these plans include 100/200/300 minutes to 70 countries including: 

 

Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, Us Virgin Is, USA, Venezuela, Vietnam.

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Excess minutes to these destinations are charged at its standard rate.
Calls to destinations not in this list are not included and will be charged separately, please see here for rates.

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What's the billing cycle and charge?

Our Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month.

 

(e.g. If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August).

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